Terms of Use & Disclaimers

Last updated 2026-08-31

Using this site and our repair service

By booking a repair, dropping off a device, or using this site, you agree to these terms. A diagnosis is free and comes with a real price before any work starts — nothing is repaired, and no charge is made, without your approval of that price first.

Estimates are based on the diagnosed issue. If we open a device and find additional, unrelated problems, we will tell you and get separate approval before doing anything about them.
Parts are genuine or OEM-grade, and which one is used on your repair is disclosed before you approve the work.
We are not responsible for pre-existing damage, prior repair attempts, or issues that were present before your device came to us, beyond what we were asked to fix.

Data and your device

We do not go browsing through your device. For most repairs, your data is never at risk — but any repair involving a drive, board-level work, or liquid damage carries some inherent risk to stored data, the same as it would at any repair shop.

Back up before you hand off your device whenever you reasonably can, especially for drive or liquid-damage repairs. We will always tell you up front if a specific repair carries meaningful data risk, but backing up first is on you.

We only request device access needed for the approved diagnosis or repair. Remove accounts or files you do not want available during service when practical, and tell us if a device requires a password. Contact requests are used to answer and schedule service; they are not sold. Ask us to delete a request or close a service record by calling or texting (715) 204-4544, subject to records we must keep for payment, warranty, fraud prevention, or legal obligations.

Drop-off, mail-in, and unclaimed devices

Contact us before handing off or mailing a device. We will confirm where and how to send it, what is included, and who is responsible for shipping. We document the device and included accessories at intake. Return shipping, storage time, and any charge for an unclaimed device will be disclosed before we accept it; no address or walk-in availability should be assumed from this website.

Warranty

Standard repairs carry a 90-day warranty on the work performed. Care Plan members get an extended 1-year warranty, per the Care Plan terms shown on our Plans page.

Mendy AI Disclaimer

Mendy is an AI-supported, human-led troubleshooting assistant available to Care Plan members. Before you use it, understand what it is and is not:

Mendy is software, not a licensed technician. Its answers are generated by an AI model referencing a knowledge base we maintain — they can be incomplete, out of date, or simply wrong.
Mendy assists; a human technician confirms. Nothing Mendy tells you is a substitute for an actual diagnostic performed by a real technician, and we make no warranty, express or implied, about the accuracy of anything it says.
You can talk to a real person any time instead of, or in addition to, using Mendy — every conversation includes a direct link to call or text us.
We log which knowledge-base articles a conversation drew on and basic usage metadata (timing, account, model used) to monitor and improve Mendy. The content of what you type is not kept unless you explicitly check the in-chat consent box to let us review that conversation's full text — off by default, and only for that one conversation. Do not share sensitive information (passwords, financial details) in the chat regardless.
Access to Mendy requires an active Care Plan account and is subject to these terms; we may suspend access for misuse.

Safety-critical issues: stop and contact a human, do not rely on Mendy. If you're dealing with a swollen battery, any sign of heat, smoke, or a burning smell, or a device that got wet while powered on, stop immediately, unplug/power off if it's safe to do so, and contact us directly rather than continuing to troubleshoot with Mendy or on your own.

Questions

Reach out any time — see our contact page for the fastest way to reach a real person.