Systems right now
Information Technology Services publishes this board for the systems students and staff use every day. Operational means the system works normally. Degraded means it works but slowly or only in some places. Outage means it is down. Maintenance means planned work is under way.
| System | Status | Notes |
|---|---|---|
| MyPorter (student and employee portal) | Operational | Spring 2027 schedule of classes posts Monday, Oct 19 |
| PorterLearn (course platform) | Operational | Version upgrade Sunday, Nov 8. See maintenance windows below. |
| Porter email and calendar | Operational | A Millrace Week phishing campaign is circulating. See the incidents log. |
| Wi-Fi: UWPorterFalls and UWPorterFalls-Guest | Degraded in one place | Ironclad Fieldhouse concourse only. New access points go in Tuesday, Oct 13, 10 p.m.–midnight. |
| PorterPrint (labs, library, print-from-device) | Operational | |
| Porter Card door access and payments | Operational | |
| VPN and remote desktop | Operational | |
| Porter Alert notification system | Operational | Next full test Feb 10, 2027 |
| Classroom technology (podiums, lecture capture) | Operational | Report mid-class problems on the classroom support line posted on every podium |
Most problems that look like an outage turn out to be one account or one device. If everything above says Operational and something still is not working for you, start with the help desk.
Incidents in the past 30 days
| Date | System | What happened | Duration |
|---|---|---|---|
| Wed, Oct 7 | Wi-Fi | Intermittent drops on the Fieldhouse concourse, traced to two failing access points. A temporary unit has been added, and a permanent fix is scheduled for Oct 13. | Ongoing (degraded) |
| Mon, Oct 5 | Porter Card | Door readers in the Founders Hall east wing went offline after early-morning power work for the elevator project. Campus Safety propped the main doors open with an officer present. | 6:00–7:40 a.m. |
| Thu, Oct 1 | Phishing messages titled “Millrace Week ticket refund” reached 212 inboxes before filters caught up. Three accounts were reset, and no data loss was found. Real athletics ticket offices do not ask for your password. | About 2 hours to contain | |
| Tue, Sept 29 | MyPorter | A planned patch overran its window, and registration holds displayed incorrectly until a cache was cleared. | 5:00–9:45 a.m. |
| Fri, Sept 25 | PorterPrint | Release stations in Halvorsen Library were offline because of an expired security certificate. The renewal is now on a calendar that more than one person checks. | 7:30–9:05 a.m. |
| Tue, Sept 22 | Delivery from outside senders was delayed by up to 40 minutes while the filtering queue backed up. | 1:10–3:30 p.m. | |
| Thu, Sept 17 | Wi-Fi | A failed network switch took Cedar Bluff Suites, second floor, offline. It was replaced overnight. | 11:40 p.m.–1:15 a.m. |
| Mon, Sept 14 | PorterLearn | Slow page loads during a cluster of first-quiz deadlines. Instructors were asked to extend affected quizzes by 24 hours. | 8:50–10:20 a.m. |
A significant incident gets a written review within ten business days, following the incident response plan for anything security-related. If an outage stops you from submitting work, take a screenshot of the error with the time showing and email the work to your instructor before the deadline. This is the standing advice in using the course platform well.
Maintenance windows
The standing window is Sunday, 5–9 a.m. Work outside it is announced at least five days ahead by email and on this page.
| When | System | Expected impact |
|---|---|---|
| Sun, Oct 11, 5–8 a.m. | MyPorter | Security patch. The portal may be unavailable for up to 30 minutes. |
| Tue, Oct 13, 10 p.m.–midnight | Wi-Fi, Ironclad Fieldhouse | Concourse access points replaced before Friday’s pep rally |
| Sun, Oct 25, 5–7 a.m. | Mail filtering update. Incoming mail is queued and then delivered, and nothing is lost. | |
| Sun, Nov 8, 5–9 a.m. | PorterLearn | Version upgrade. The platform is unavailable for the whole window. |
| Mon, Dec 7 – Fri, Dec 18 | All systems | Change freeze for the last week of classes and finals week. Only emergency work is allowed. |
| Sun, Dec 27 – Wed, Dec 30 | Campus network core | Rolling outages of up to two hours per building during the winter closure |
Getting help and staying informed
The help desk is on Level 1 of Halvorsen Library, at (715) 555–0146 and help@uwporterfalls.edu. Hours are Monday to Thursday 7:30 a.m. to 9 p.m. and Friday 7:30 a.m. to 5 p.m. On weekends it answers by phone and email only, from noon to 6 p.m. If you need a guest network for a visitor, see guest Wi-Fi access. If you received a suspicious message, forward it as an attachment to phish@uwporterfalls.edu, then follow account and password security. Outages that affect the whole campus are also posted on campus status.
Fictional information
UW–Porter Falls is a work of parody. MyPorter, PorterLearn, PorterPrint, these incidents and maintenance windows are invented. No real system is up, down or being patched because of this page, and the phishing campaign exists only here.